REFUND & CANCELLATION POLICY

At CitationLaws.com, we offer valuable legal content and digital access services through a subscription-based model. This Refund & Cancellation Policy outlines the terms applicable to subscription purchases, digital product downloads, and cancellations.

  • GENERAL POLICY

All subscription purchases made on CitationLaws.com are for digital content (including judgment archives, legal articles, PDFs, and premium updates). As per standard industry norms and digital commerce laws, including Section 17 of the Indian Contract Act and guidelines under the IT Act, 2000:

All sales of digital content are final and non-refundable once access is granted.
  • REFUND ELIGIBILITY

You may be eligible for a refund only under the following conditions:

Situation

Refund Status

Double/duplicate payment

✅ Full refund (after verification)

Technical error in payment gateway (charged but not activated)

✅ Refund or reactivation

Failed content delivery (no access for 72+ hours after payment)

✅ Prorated refund or compensation

Buyer’s remorse or accidental purchase

❌ Not eligible

Downloaded content already accessed

❌ Not eligible

Subscription used partially

❌ Not eligible

📌 Note: Refund requests must be raised within 7 days of the transaction. After this period, all charges are deemed final.

  • CANCELLATION POLICY

(a) Subscriptions (Monthly / Yearly Plans)

  • Users can cancel their active subscription at any time through their account dashboard.

  • Cancellation will stop future renewals but will not refund the current cycle (month/year).

  • Access continues until the end of the paid billing period.

(b) Auto-Renewals

  • Subscriptions are auto-renewed unless canceled.

  • Users will receive email notifications prior to renewal (as per WooCommerce/Payment settings).

  • DOWNLOADABLE CONTENT

  • Digital judgments, case summaries, and PDFs once downloaded are non-returnable and non-refundable.

  • If a file is corrupted or fails to download, contact us at support@citationlaws.com for assistance.

  • DOWNLOADABLE CONTENT

To request a refund, cancellation, or report a billing error:

📧 Email us at: CONTACT US via CONTACT FORM

📅 Subject line: “Refund Request – [Your Order ID]”

📄 Include:

  • Transaction ID / Order Number

  • Date of Purchase

  • Reason for Refund or Cancellation

Refunds, where eligible, will be processed within 7–10 business days via the original payment method.

  • JURISDICTION & LEGAL

All refund and cancellation disputes are governed by:

  • The Information Technology Act, 2000

  • The Indian Contract Act, 1872

  • Relevant provisions of the Consumer Protection Act, 2019 (where applicable)

Jurisdiction for any legal proceedings shall lie exclusively with the courts of  BATHINDA, PUNJAB.